In this piece, we, Orientflex wants to share our experiences on how to improve the customer satisfactory. Our main product lines include PVC hoses, industrial rubber hoses and hose fittings. Due to we are a professional hose manufacturer, there are many of our specifications of the hoses can be customized. Thus, our sales team needs to actively communicate with the clients.
You can see the picture that shows an email about a customer’s feedback for he/she ordered layflat hoses. Let’s take an example of a layflat hose order. PVC layflat hoses have various working pressure withstanding production processes. The clients can request on the required working pressure, color, printing, packaging, etc.
The communication between the client and our sales manger would be more detailed. Because we have for years experiencing on producing and supplying hoses, the sales team will confirm detailed information with clients. We would record and execute each of the requirements of our clients.
We will do the quality inspection on each process. From the raw material quality test, each production process quality control, printing inspection, final product test, to the packaging and loading. Due to we sincerely treat our clients and focus on each process we promised to our clients, we can get positive feedback like the picture shown.
The clients used the word “perfect”, “exactly”, which are the highly recognized for our service and hose quality, we feel really appreciated. Also we are experiencing a difficult time, that the energy crisis led to the limitation of electricity, causing the negative influence on the production. Meanwhile, the PVC raw material price increased, sometimes we have to sacrifice our profits to support clients.
We, do really stand by your side to consider the problems, if you need any PVC hoses, industrial hoses, hose fittings, welcome to contact us-an ethical supplier.